Κυριακή 15 Μαρτίου 2015

On the phone




On the phone

Verbs :
To make a phone call
To answer a phone call
To call back
To dial up
To hung up
To be cut off



Making contact :    
Hello / Good morning / Good afternoon ...
This is John Brown speaking
Could I speak to ......... please?
I'd like to speak to ..... .....
I'm trying to contact ..........



Taking a call :
X speaking.
Can I help you?



Asking for a name / information :  
Who's calling please?
Who's speaking?
Where are you calling from?
Are you sure you have the right number / name?




Asking for someone
Could I speak to John Martin, please?
I’d like to speak to John Martin, please.
Could you put me through to John Martin, please?
Could I speak to someone who …




Asking the caller to wait :    
Hold the line please.
Could you hold on please?
Just a moment please.





Connecting :   
Thank you for holding.
The line's free now ... I'll put you through.
I'll connect you now  / I'm connecting you now.





Giving negative information :  
I'm afraid the line's engaged. Could you call back later?
I'm afraid he's in a meeting at the moment.
I'm sorry. He's out of the office today. /
He isn't in at the moment.
I'm afraid we don't have a Mr./Mrs./Ms/Miss. ... here
I'm sorry.  There's nobody here by that name.
Sorry.  I think you've dialled the wrong number./
I am sorry ! I think you’ve got the wrong number.
I'm afraid you've got the wrong number.
I can’t hear you very well.




Mobile phone problems
My battery is about to run out
I am about to run out of credits
I need to charge up my mobile phone
I can’t get a signal
I have got a very weak signal




Telephone problems :
The line is very bad ...  Could you speak up please?
Could you repeat that please?
I'm afraid I can't hear you.
Sorry. I didn't catch that.  Could you say it again please?




Leaving a message :
Can I leave / take a message?
Would you like to leave a message?
Could you give him/her a message?
Could you ask him/her to call me back?
Could you tell him/her that I called?
Could you give me your name please?
Could you spell that please?

What's your number please?